Frequently Asked Questions
We stand behind our products with a warranty covering defects in materials and workmanship for 36 months from the date of delivery. There are no fees for repair, replacement or return of an item covered by our warranty.
Please note that our warranty is non-transferable; that is, it cannot be extended to cover an item that has been resold. Defects or damage caused by negligence, abuse, accidents, abnormal use, modifications, improper cleaning, pet stains or commercial purposes will not be covered by the PHAF warranty.
We offer a 30-day return policy for any reason. Returns require original, intact packaging and item condition as received.
A restocking fee applies after 7 days ; return shipping is customer-covered (we provide a label). Refunds are processed swiftly upon warehouse receipt. Retain all original packaging; returns without it are not accepted.
Contact Services@phaf.shop for questions.
- Vacuum your sofa at least twice a week.
- Kick the cushions, keep them in shape
- If you want to wash your fabric covers of the mattresses and cushions are removable .Always wash at a maximum of 30°C, zipped up and inside out. Air dry; do not tumble dry or iron.
Great question! One of the best things about PHAF is that you don't need any help setting it up. There's no assembly required and no heavy parts. Simply unwrap the product from its nylon packaging, and it will decompress on its own. Within 24 hours, it will reach its full, strong shape.
If you believe that your order is lost, please contact us ASAP at Services@phaf.shop.
We will check our system if a package is lost or miss-delivered but marked as “delivered”.
It is PHAF’s policy to open an investigation and offer product replacements. We do not issue monetary refunds for lost or miss-delivered merchandise in lieu of replacements under any circumstances.
We do offer “protective shipping coverage" if your order is covered we will replace and send a new one according to the protective shipping coverage police.
If your product arrive damaged, take clear photos immediately. Contact us at Serviecs@phaf.shop within 48 hours with your order number, damage description, and photos. Our team will review your case within 3 business days to arrange a replacement, repair, or other solution. We prioritize our clients and will resolve the issue quickly.
No, we do not. We also do not ship to Alaska or Hawaii at this time, but we are working to expand our shipping capabilities to these regions in the future.
Other versions often compromise on the quality of foam and fabric, as well as the sturdiness of construction, which are hallmarks of PHAF's comfort and durability. We are committed to providing exceptional customer support and are readily available to address any inquiries regarding our products. Our objective is to innovate the furniture industry through the provision of superior quality products and unparalleled service. We welcome your feedback as an invaluable resource for continuous improvement.
For security purposes, we do not store credit card information. This means you will be charged at the time of purchase!
Orders, once placed, are automatically entered into our workshop queue and cannot be altered.
Should you wish to amend an order, please contact us within 24 hours of placement to update it with the correct details.
For order cancellations, kindly contact us immediately at Services@phaf.shop with the subject line "Edit Order # (your order number)" for assistance.
Sorry about that! Per our terms and conditions, discounts, promotions, and other such deals cannot be combined. This means that during promotional periods, your promo code may not work. Additionally, no more than one promo code may be applied per order.
If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please contact us Services@phaf.shop
We cannot hold or defer deliveries. Please place your order when ready to receive it. ETAs are on the product page, in the cart, and in your confirmation email. If you can't receive your order during the ETA, please contact us ASAP via Services@phaf.shop and we will try our best to assist you.
